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Throughout 2020-21, RDAMR adjusted delivery to manage through COVID-19 and other more immediate challenges, resulting in overachievement of key performance indicators (KPIs)  related to business engagement and workforce support, and underachievement of internal KPIs in the areas of internal management and knowledge system development. Overall, RDAMR is proud to have overachieved targets set in our 2020-21 Annual Business Plan (see the Plan on our website for details).